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Contents:About the Sub Committees: Passenger Advisory Group |
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The Passenger Advisory Group
The terms of reference of the Advisory Group are are:-
- To monitor the procedures and facilities available to passengers and to make recommendations for their improvement.
- To identify any issues arising from passenger experiences and make recommendations.
- To identify any gaps in services available to passengers.
- To consider procedures for handling and responding to passenger complaints.
- To provide a passenger overview on airport developments at the design stage.
- To establish and maintain a positive working relationship with relevant BAA Gatwick managers and airline contacts, including consultation in respect of key developments for passenger services and facilities.
- To report regularly to GATCOM and to make recommendations in respect of its conclusions and concerns about the provision of passenger facilities and service quality at Gatwick.
The meetings of the Sub-Committee are open to its members only.
The Gatcom Steering Group
The Steering Group is composed of the Chairman and Vice-Chairman and ten other members of GATCOM reflecting the composition of interests of the main Committee. The role of the Steering Group is to give preliminary consideration to new or detailed matters to be dealt with by the Consultative Committee and to identify the facts and major issues, and make recommendations thereon. The Steering Group also deals with urgent matters on behalf of GATCOM.
The meetings of the Sub-Committee are open to its members only.
GATCOM also has representatives on BAA Gatwick's Noise and Track Monitoring Advisory Group:
Noise and Track Monitoring Advisory Group (NATMAG)
The terms of reference of the Group are:-
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To oversee the operation of the BAA Gatwick Flight Evaluation Units system to ensure that the requirements of the local community are taken into account in respect of the production of statistics, information and complaint handling,
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To advise BAA Gatwick on issues relating to noise and track monitoring which derive from the results obtained from the monitoring equipment,
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To assist BAA Gatwick in seeking improvements to the noise climate and track-keeping performance around Gatwick, and
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To provide information and recommendations regarding noise and track monitoring to the Gatwick Airport Consultative Committee via the Gatcom Steering Group.
GATCOM
Page last modified: 24th July 2008
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